Legal

Refund Policy

Last updated: October 18, 2026

This policy is part of our Terms of Service. "Business days" means Monday to Friday, excluding Ontario statutory holidays.

1. Lockdown Fix ($79)

Automatic full refunds

You don't need to ask. We refund the full amount, within 2 business days of the moment it applies, if any of these happen:

1. No critical or high finding. Our analysis finds no critical or high-severity problem within the scope of the fix. We'll still send you a free summary of what we checked.
2. Not delivered within 5 business days. We don't deliver your pull request within 5 business days after you've completed ownership verification and given us repo access. Time spent waiting for your answer to a question we need answered doesn't count toward the 5 days.
3. Outside our scope. Before delivery, we find that your app is outside what the fix covers (for example, it uses custom authentication).
4. Cancelled before we start. You cancel before we email you that work has started.
5. Our fix broke your app. After delivery, you tell us within 14 days that our change broke something, and we can't fix it within 2 business days of your report.

When we refund you, we also remove our access and delete our copy of your code.

After delivery

Once we've delivered a pull request that fixes the critical or high-severity problems we found, the work is done, and the fee isn't refundable except as listed above or where the law requires a refund. Not merging the pull request, not applying it, or a problem coming back after later changes to your app aren't grounds for a refund.

2. Re-scan ($19 per month)

• Cancel any time. Your cancellation takes effect at the end of the billing month you've already paid for, and we won't charge you again. Re-scans keep running until then.
• No partial-month refunds, unless the law requires one.
• How to cancel: use the "manage subscription" link in your receipt email, or email hello@vibepitcrew.com with the subject "Cancel re-scan". We confirm by email.
• If a re-scan doesn't run during a month because of a problem on our side, tell us and we'll refund that month.
• When your subscription ends, we uninstall our GitHub App and delete our copy of your code.

3. Free Check

The free check costs nothing, so there's nothing to refund.

4. How to request a refund

1. Email hello@vibepitcrew.com with the subject "Refund request", from the email address you used to order.
2. Include your job number (it looks like VPC-JOB-1234) or your order or receipt number, and a sentence on why.
3. We reply within 2 business days. If the refund is approved, we issue it within 2 business days of our reply.

Refunds go back to the original payment method. Your bank or card issuer may take 5 to 10 business days to show the money in your account.

5. Who issues the refund

If you paid through Paddle

For orders checked out through Paddle, Paddle is the seller of record (the reseller), and the refund is paid out by Paddle. Paddle's Buyer Terms and Refund Policy also apply to your purchase. They include legal cancellation and withdrawal rights for consumers in some countries, such as Canada, the EU and the UK. You can contact us, or request a refund or cancel a subscription directly with Paddle at paddle.net or through the link in your receipt. Wherever Paddle's terms or the law give you more rights than this policy, you get those rights. Our automatic refunds above apply either way.

If you paid through Stripe

For orders checked out through Stripe, you bought directly from us and we issue the refund to your card through Stripe. Ask us for refunds and cancellations at hello@vibepitcrew.com.

6. Please talk to us before a chargeback

If something went wrong, email us first. It's usually faster than a card dispute. This doesn't affect your right to dispute a charge with your bank or card issuer.

7. Your legal rights

This policy doesn't take away any rights you have under consumer protection laws that apply to you. If those laws give you more, they apply.

8. Contact

Vibe Pit Crew
Email: hello@vibepitcrew.com